Friends of Indus Hospital Switzerland Privacy Policy
Friends of Indus Hospital Switzerland (FOIH.CH) is committed to protecting and respecting your privacy and security and we believe your personal data is an ‘Amanah’ (Trust) – much like your donations – and are therefore committed to being open and transparent about how we store and use your personal information.
This Privacy Policy outlines how we collect, manage, use and protect your personal information.
Who are we?
“Freunde des Indus-Spital und Gesundheitsnetzes Schweiz” (Friends of the Indus Hospital and Health Network Switzerland) is registered with Kantonal registration office of Basel Stadt and Swiss Federal Government under the registration number CHE‐464.543.765
The registered address is Gempen Strasse 41, 4053 Basel, Switzerland
Lawful bases for collecting your data
FOIH.CH, like all organisations in the European Union, needs a lawful basis to collect and use your personal data. Under article 6 of General Data Protection Regulation (GDPR), there are six lawful grounds for processing data, of which the following are more relevant to FOIH.CH activities:
• Consent: where an individual has given us clear consent to process personal data e.g. when we have obtained your consent to contact you by email, phone or SMS.
• Contract: the processing is necessary for a contract we have with an individual e.g. contracts of employment we have staff or in some cases contractual arrangements with volunteers.
• Legal obligation: the processing is necessary for us to comply with the law e.g. accounting/tax purposes.
• Legitimate interest: the processing is necessary to achieve a legitimate interest e.g. if you donate towards a Hospital Bed, we will share your unique Donor ID and name with our partners to have the permanent plaque engraved with your name on it and to report back to you.
How do we obtain your personal information?
Personal Information is collected from you when interacting with FOIH.CH, for example this could be when you:
• Support our work by donating
• Inform us of your fundraising activities
• Make an enquiry
• Request information from our support team regarding our projects or your sponsored projects
• Share your feedback
• Make a complaint
• Sign up for an event
• Register as a volunteer
• Apply for a job
• Contact us or become involved with us in any other way not listed above
Information from third parties
We may also receive information about you from third parties if you have given them permission to share this information and indicated that you wish to support FOIH.CH, for example, if you set up a fundraising page with ourselves through JustGiving, PayPalGiving, AmazonSmile, FaceBookDonation, sign up to a challenge or register for an event via Eventbrite.
What information do we collect?
When you communicate with us we may collect ‘personal information’. This may include your name, address, email address, telephone numbers and bank account details. Other personal details may be collected, based on the services sought from FOIH.CH.
Sensitive Personal Information
Data protection law recognises that certain categories of personal information as being more sensitive. They are referred as ‘sensitive personal data’ and under GDPR they are known as ‘special categories of personal information’ and covers racial and ethnic information, political opinions, religious beliefs or philosophical beliefs, trade union membership, genetic data and biometric data, health information.
FOIH.CH does not collect sensitive personal data concerning our supporters unless it is deemed necessary to do so – such as participating in challenge events or international trips – to ascertain what services you require in order to offer you the relevant support. Before collecting any sensitive personal information about you, we will make it clear what information we are collecting and why we need it.
All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties, and is available to you at any point should you wish to see it.
How do we use your information?
We mainly will use your information for the following purposes:
• Providing you information about our activities and services
• Keeping you updated of our fundraising campaigns and events
• Responding to your enquiries and complaints
• Providing you with services, products or information you have requested, like project feedback reports
• Processing your donations
• Sending you a receipt to confirm your donation (unless requested otherwise)
• Process a job or volunteering application
• Staff administration
• Complying with our legal obligations, policies and procedures
• Administering records
We may aggregate and anonymise personal information so that it can no longer be linked to any particular person in order for us protect your personal identity. This anonymised data can be used for a variety of purposes (such as recruiting new supporters) or to identify trends or patterns within our existing supporter base. This data helps inform our actions and improve our campaigns, products, services and materials.
Who do we share your information with?
We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who are authorised to act on our behalf and partner organisations who work on our behalf, or whom we work with in partnership to deliver our projects. We may also use companies to deliver services and process your data on our behalf, including the delivery of postal mail, sending emails and text messages, processing card details and analysing stakeholder trends to assist us in offering better services to our supporters.
These ‘data processors’ will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection agreements, on the conditions of confidentiality and security. Only limited information is shared with them, in order for them to deliver their services. We do not allow these organisations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your data secure.
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant and lawful request in writing).
How long will we keep your information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
How do we protect your information?
We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.
We use external companies to collect or process personal data on our behalf (such as Stripe, Eventbrite and PayPal). We do comprehensive checks on these companies before we work with them, especially regarding how they manage the personal data they collect on our behalf, or have access to.
Despite all of our precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information using strict procedures and security features to prevent unauthorised access, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk. However, any payment card details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards. We do not store your credit or debit card details at all following the completion of your transaction. All card details are securely destroyed once the payment or donation has been processed.
Children's data
While we do not actively collect information from children (under 18s), we appreciate that our supporters are of all ages. Where appropriate, we will always ask for consent from a parent or guardian to collect information about children. All FOIH.CH events will have clear rules on whether or not children can take part, and the collection of data will be managed in accordance with each individual event, with appropriate safeguards in place.
How do we use cookies?
FOIH.CH uses cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie, which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.
We may also use that information to recognise your computer when you visit our website and to personalise our website for you. If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, this can have a negative impact on the usability of many websites, including this one. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.
Accessing and updating your personal information
You can request access to any information we hold about you by contacting our support team at FOIH.CH, Gempen Strasse 41, 4053 Basel, Switzerland, or emailing us contact@foih.ch
Your personal preferences and keeping your data accurate are of utmost importance to us. If at any stage you do not want to hear from us or want to update your details you can write, email or call us on the contact details shared above.
Any email we send you will contain information about how to unsubscribe from email marketing communications. During any phone conversation you have with us, please feel free to let us know how you prefer to be contacted.
Changes to FOIH.CH’s Privacy Policy
We may update the terms of this Privacy Policy from time to time. Please do revisit this policy each time you consider giving your personal information to FOIH.CH.
This Privacy Policy was last updated August 03, 2021.
TRAIL SOFTWARE, INC. PRIVACY POLICY
This Privacy Policy (this “Privacy Policy”) describes Trail Software’s (d/b/a Kindful) (“Trail Software”, “Kindful,” “we,” “us,” or” “our”) collection, use, and disclosure of “personal information” that may be collected by Kindful anytime you (“you” or “user”) visit our website, [https://www.kindful.com] (this “Site”). “Personal information” means information about an identifiable individual who can be directly or indirectly identified, which does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified.
BY SUBMITTING YOUR INFORMATION THROUGH THIS SITE, YOU CONSENT TO THIS PRIVACY POLICY AND TO KINDFUL’S) COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION ACCORDING TO THE TERMS OF THIS PRIVACY POLICY. THIS SITE IS A GENERAL AUDIENCE SITE AND DOES NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE. IF YOU ARE UNDER 13 YEARS OF AGE, YOU ARE NOT PERMITTED TO USE THIS SITE.
This Privacy Policy is applicable only to this Site and does not apply to any third party websites or to other companies or persons. This Site may contain links to, and media and other content from, other sites. Because of the dynamic media capabilities of this Site, it may not be clear to you which links are embedded in this Site and which are embedded in third-party media or content. Kindful cannot and does not guarantee the privacy policies and practices of any third party. Kindful does not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from this Site. The use of any personal information provided by you to such third party will be governed by that party’s privacy policy. If you are unsure whether a website is controlled, affiliated, or managed by Kindful, you should review the privacy policy at each linked website to determine how that site treats your personal information.
TRAIL SOFTWARE MAY CHANGE THIS PRIVACY POLICY FROM TIME TO TIME. THE REVISED POLICY WILL BE POSTED ON THIS SITE. Your continued use of this Site after Kindful posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy and your consent to Kindful’s collection, use, and disclosure of your personal information according to the terms of the updated Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are updated as to any changes. This Privacy Policy was last revised on July 1, 2019.
Information we collect and how we may use it
If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.
Please note that personal information does not include “aggregate” information, which is data we collect about a group or category of users, from which individual identities or other personal information has been removed. This Privacy Policy in no way restricts or limits our collection, use, or our ability to sell such aggregate information.
Additional Limits on Use of Google User Data: Notwithstanding anything else in this Privacy Policy, the following types of your Google data will be subject to these additional restrictions:
We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
We will not use this Gmail data for serving advertisements.
We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.
When we disclose your information
Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.
How we protect your personal information
Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.
As part of our service, we also use cookies to store and sometimes track information about you. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are, to give you easier access to repeatedly used account information, to gather statistical information about usage, to research visiting patterns, and to help target advertisements based on user interests. In some instances, our partners and advertisers appearing at this Site may use their own cookies. Your web browser settings, which you may change at any time, determine if and how a cookie will be accepted. By changing those settings, you can accept all cookies, be notified when a cookie is set, or simply reject all cookies. If you decide to reject all cookies, please be aware that you may be required to re-enter your information more often and certain features of this Site may be unavailable to you.
Your California Privacy Rights
Residents of the State of California, under a provision of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an Opt-out or Opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.
Kindful qualifies for the alternative option; it has a comprehensive privacy policy and provides you with details on how you may either Opt-out or Opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to support@kindful.com.